Select Page

Frequent Questions

The following are answers to some of the most common questions about our services. If you’d like additional information please contact us.

General

How do I book you to cover a funeral?

The best way is to send us an inquiry via our contact form on the website. Send us an email directly to hello[at]bellaevaphotography[dot]com or give us a call under 617-608-4770. If we are not able to answer the phone right away, please provide us with the number to reach you and we call you back as soon as possible.

If you work with one of our partner funeral homes, the communication can also be coordinated by them directly.

What if I have questions and want to talk to you before I reserve the date?

We are happy to set up a call to discuss any questions or concerns. Due to our photography schedule, we don’t have fixed times we are in the office. It is best to email us with times which work best for you and we will try to work around it.

Once we are booked, what do the next steps look like?

When the booking is completed, we will send you a booking confirmation and get all the important details from you. Normally the best way is that you fill out a short online questionnaire, but we can also get most details during a phone call. At some locations, a site visit might be necessary, and we’ll coordinate this with you as well.

Do you require a deposit to secure a date? When are the payments due?

We require a 50% non-refundable deposit on the day of the booking. The remainder is to be paid three days before the funeral.

How far do you travel? Are there any travel fees?

If our availability allows, we are open to travel all over New England. In the base price all travel within a 15 miles radius around Northampton, MA is included. For destinations farther away, a travel fee might apply. Please let us know when inquiring where the respective service will be held and we can provide you with a quote.

Not everyone feels comfortable being photographed during emotional events, how do you manage this?

The goal of our staff is to capture the events as discreetly as possible. If you know that someone might have concerns regarding being recorded, please directly let us know or talk to a staff member of the funeral home. We will do our best to accommodate their wishes, while also providing you with the imagery.

How will you take photos or video during the funeral?

The process of mourning for a loved one is very personal. Therefore, we try to stay in the background as much as possible and avoid using flash unless necessary. We’ll also make sure to have a good understanding of which areas we are allowed to be during the proceedings in order to make everyone feel as comfortable as possible with our presence.

Live Streams

In which locations are live streams available?

The ideal location for a live stream provides power to run our equipment, wireless internet and protection from adverse weather. Most indoor location should work, and if you have a certain location in mind, let us know and we see if it is suitable.

If a location should not be suitable for live streaming, we still can cover the event with traditional video and provide you with a curated video afterwards.

What is the different between the Essential Stream and the Premium Stream?

Both packages offer a great way to capture the proceedings, but with the Premium Stream we are able to capture more audio sources and better ambient sound, as well as use multiple cameras to provide a better viewing experience.

How will the live stream be shared?

We use YouTube to broadcast our live streams. Once the booking is completed and we have all the necessary details, we will provide you with a link in advance. This way you can share with family and friends or share the details in an announcement.

What is the difference between a public and private stream?

While we currently do not offer password protected live streams, by opting for a private stream the video will not be findable via the YouTube search or appear in the list of videos on our YouTube page. However, everyone with the correct link can access the video.

Can we get a copy of the live stream? How long will the live stream be available online?

Yes. We are happy to provide you with a download link with every live stream and we highly recommend that you keep a copy of your own. Although we normally keep the videos online longer, we only guarantee their availability for one year. For an additional fee we also can provide you with a USB drive with the files.

Video & Photography

How fast will we receive the final video or images?

Our goal is to provide you with the final work within one week after the event. During busier times it may take up to two weeks.

How will we receive our video or images?

For still images you will get an online gallery where you view, download, and share the photos. Video files will be made available for you on our video page. The files will be available for a minimum of one year.

How many pictures do we receive?

We guarantee a minimum of 50 images per hour, but you will receive all the images that make it into the final collection. The actual number varies depending on the setting, the size of the event, and other factors.

How long will it take to receive our keepsake photo book?

Once the editing of the images is completed, we will also create a draft of your photo book. We’ll review this with you and at this time you can also decide on the cover design. Once the design is locked in and we are ready to print the book, it can take up to 4 weeks until it is out for delivery. We’ll keep you updated along the way.

Other

I loved the work you did! Where Can I leave a Review?

We love to hear how much you enjoy working with us. Recommending us is the highest form of praise you can give us, but reviews also help a lot. The best places to leave a review are Google and Facebook.

If you weren’t fully satisfied, please also provide us with your feedback. We are constantly working on improving our services and what you share with us will help us to get even better.

Additional Questions?

If we didn’t answer your question, feel free to message us or we can setup a call. Just write us and get in touch.